1. Overview of AI Features
Temso uses machine learning and natural language processing to provide features including, but not limited to:
AI-generated analytics and insights on brand and keyword visibility
Automated summaries of AI search results
Categorization and tagging of citations, sources, and mentions
Benchmarking and performance scoring across brands and competitors
Conversational assistance for querying data and generating reports
These features are designed to assist users in their analysis and decision-making, not to replace human judgment.
2. What Data is Used
To power these AI features, Temso may process, including but not limited to:
AI-generated responses from third-party platforms (e.g., ChatGPT, Perplexity, Gemini)
Source links, citations, and reference material contained in those responses
Brand, product, and keyword configurations you choose to track
Usage data (e.g., prompts, queries, filters applied)
User input such as annotations, comments, or feedback within the platform
All processed data is securely encrypted in transit and at rest.
3. AI Model Scope
We use both internally developed models and, where appropriate, trusted external AI providers via secure API.
However:
No customer data is used to train public models
We do not sell, license, or expose your data to other customers
Each customer’s data is strictly siloed
Temso does not currently allow AI-generated content to take automated action (e.g., sending messages without human confirmation).
4. Data Retention for AI
For quality assurance, summaries and AI outputs may be temporarily logged and reviewed — but only:
When necessary to diagnose technical issues
Under internal security controls
Never for model retraining without your consent
You can request deletion of all AI-generated content associated with your account by contacting support@temso.ai.
5. Accuracy & Limitations
AI features are designed to assist — not be definitive. Outputs may sometimes:
Misinterpret speaker tone or intent
Miss key context not in the transcript
Include grammatical or structural issues
You remain responsible for reviewing AI-generated content before sharing, sending, or acting on it.
6. Opting Out or Disabling AI
Certain AI features in Temso are optional. If your organization wishes to disable specific features, restrict processing to non-personal data, or require human review before AI-generated suggestions are displayed, please contact support@temso.ai to discuss account-level configuration options.
7. Responsible Use
Temso is committed to responsible AI development. That means:
Regular internal audits
Monitoring for hallucination, bias, and misuse
No hidden automation or ghost decision-making
Compliance with emerging AI governance standards
We encourage our users to treat AI suggestions as augmented guidance, not final truth.
8. Changes to This Disclosure
We may update this page as our AI capabilities evolve. When we do, the "Effective Date" at the top will change, and we will notify customers as required.
9. Contact
Questions about AI, privacy, or compliance?
📧 Email: support@temso.ai